Returns & Exchanges
At LYMA, we are committed to excellence and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return window for unopened products in their original packaging.
Initiate Your Request
Contact our dedicated Concierge team via email to request a Return Merchandise Authorization (RMA) number and receive your prepaid shipping label.
Prepare Your Package
Securely pack your LYMA device or supplements in their original, unopened luxury packaging to ensure the items are protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects your return to confirm it meets our hygiene standards, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing