Frequently Asked Questions
Everything you need to know about your journey to radiance.
What is the estimated delivery time for my order?
We offer complimentary express shipping worldwide. Domestic orders typically arrive within 2-3 business days, while international shipments take approximately 5-7 business days depending on customs clearance.
What is your return policy for beauty devices and supplements?
We offer a 14-day return window for unopened and unused products in their original packaging. Due to hygiene standards and the nature of our active ingredients, we cannot accept returns on items that have been opened or used.
Are your products suitable for all skin types?
Yes, our technology and formulations are engineered to be safe and effective for all skin types and tones. However, we always recommend consulting with your dermatologist if you have specific skin conditions or concerns.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
Do you offer a warranty on your beauty devices?
Every LYMA device comes with a comprehensive two-year limited warranty that covers any manufacturing defects or hardware malfunctions from the date of purchase.